Supplier Quick Guides
If you have not used the system before, we recommend that you take the time to read or watch the useful Supplier Guides found below. These guides provide an overview of key areas within the portal.
» Using the Messaging Tool
If you have any technical problems whilst using the EXPO 2020 eSourcing Portal please contact the eSourcing Helpdesk.
» Tel: (800 TENDERS) +971 800 836 33 77
» Email: firstname.lastname@example.org
To help us deal with your enquiry as promptly as possible please be ready with the following information:
» Organization Name
» RFI/RFQ code or title
Please note that we recommend you to start completing your tender response early so that you identify any areas where you need help as soon as possible, as the helpdesk team are likely to be very busy in the days leading up to tender deadlines.
The eSourcing Helpdesk will only be able to assist with technical queries relating to the use of the eSourcing system.
If you have any queries regarding the content of the tender process or tender documentation, you should send a message through the secure messaging service within each RFI / RFQ you are working on. In some tender processes, questions that EXPO 2020 considers to be of wider interest may be collated and answered centrally to ensure that all interested parties have equal access to information in the eSourcing Portal.
The Technical Helpdesk will not be able to assist with problems with your own computer hardware or systems; for these types of issues you should contact your usual internal IT support.
Please contact our eSourcing Helpdesk:
(800 Tenders) +971 800 836 33 77